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BT3™: Aligning Your Business and Technology

AGSI's BT3™ framework provides a structure that links technology-based investments to the direct support of your company's business strategy. This proprietary framework turns the typically abstract relationship of quality, cost and speed into the quantified continuum of Business Alignment (quality), Financial Management (cost) and Technology Efficiency (speed).

Why quantify the individual elements of performance effectiveness so specifically?

  • Effective businesses spend less than their peers on technology and generate greater value.
  • This measured approach to technology-based investments can deliver savings of 10-15% and productivity improvements of up to 20%.
  • Clear performance metrics allow IT transparency and executive oversight at a level that few organizations will have experienced before.

As BT3™ demonstrates, there are 10 key dimensions in which an organization must perform well to be effective. The BT3™ framework allows the dimensions to be assessed independently or interdependently, providing flexibility to support any organization's specific needs.

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The effective performance dimensions that BT3™ assesses and optimizes are:


Dynamically links the Business Strategy and the IT Strategy to ensure that: technology-based investments directly support the business; business strategy changes are always reflected in the IT strategy; and developments in technological innovations are advanced to the business.
Defines and manages the necessary activities to ensure that critical business functions will be available to customers, suppliers, regulators and other entities that must have access to those functions.
Provides the functionality, capacity and capability required to support the activities needed to achieve business goals.


Provides the executive sponsorship, budgeting and decision-making required to control IT service delivery and oversee technology-based investments while ensuring compliance with external regulations and internal policies.


Provides efficient and accurate operational procedures for day-to-day work to facilitate an engineering approach to IT service delivery.
Provides the leadership and organization model (level of staff, balance of skills and compensation) within the IT organization to effectively deliver the products and services required to support business goals.
Provides policies and tools for the protection of and access to valued assets, intellectual capital and confidential information.
Controls the quality and efficient delivery of IT services and operational processes, including change management, problem management and defect management.
Applies knowledge, skills, tools and techniques to the broad range of tasks necessary to meet the requirements of a particular project.
Applies knowledge, skills, tools, techniques and systems to define, visualize, measure, control, report and improve processes – with the goal of consistently meeting business and customer requirements profitably.
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