BTE^® DIMENSIONS – what an organization must do well

Business Alignment

IT Strategy – plans to provide the functionality, capacity and capability required to support the activities needed to achieve the Business goals.

Business Continuity – defines and manages the activities performed by an organization to ensure critical business functions will be available to customers, suppliers, regulators, and other entities that must have access to those functions.

Convergence – dynamically links the Business Strategy and IT Strategy to ensure technology-based investments are in direct support of the business, changes to the Business Strategy are reflected in the IT Strategy, and developments in technological innovations are advanced to the Business.

Financial Rigor

Governance - provides the executive sponsorship, budgeting and decision making required to control IT service delivery and oversee technology-based investments while ensuring compliance with external regulations and internal policies.

Technology Efficiency

Methods & Standards – provide process frameworks (e.g. SDLC and ITIL) for delivering high quality services day-to-day to facilitate an engineering approach to IT product and service delivery.

Workforce Management – provides the leadership and organization model (level of staff, balance of skills, and compensation) of the IT organization to effectively deliver the products and services required to support the Business goals.

Security – provides policies and tools for the protection of and access to valued assets, intellectual capital and confidential information.

Service Delivery – provides quality and efficiency in the day-to-day business customer facing services including, but not limited to, customer help, implementation support, and operational work scheduling.

Project Management – applies knowledge, skills, tools and techniques to the broad range of necessary tasks in order to meet the requirements of a particular project.

Process Management – provides continuous improvement of all IT processes including the techniques and systems to visualize, improve, measure, control, and report on process effectiveness with the goal of consistently meeting business and customer requirements profitably.